Help & Support

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Posting Schedule
Post collection is at approximately 5pm, Monday - Friday.
There is no postal collection at weekends or Bank Holidays.

All standard post is usually sent via Royal Mail.
We also have a Courier service provided by BusinessPost for heavier items.

Post will be sent via the class of post requested by the customer at the time of sale.
If you require proof of postage, you should select 1st class recorded delivery.

Report late or lost mail
We use Royal Mail for the bulk of our postal services. The Royal Mail deliver over 80 million items a day and they aim to handle all letters and parcels with the utmost care. Unfortunately, sometimes items can go astray. Our order system has full details of when an item was packed ready for shipment and each day we also record every item taken by Royal Mail in a seperate log book.

If you think your post is either late or has been lost, then you can report it by clicking the link below. Please note that Royal Mail will not treat an item of post as late or lost until it is at least 15 days past due. Please contact us, if you require any necessary details about our postal collection, eg. our Royal Mail Collection Point ID.

Report Late or Lost Mail - Click Here

Royal Mail 1st Class Post
Once an item has been shipped by TD Games using 1st Class post it's delivery becomes the responsibility of Royal Mail. 1st Class Mail is not a guaranteed service. Unfortunately, sometimes items can go astray. If you think your post is either late or has been lost, then we want to hear from you. However before you do you may want to check the Royal Mail's web site for information about Lost or Late Post.

Royal Mail aim to deliver 1st class mail within 1 or 2 days of posting. However, if you still haven’t received your item after 15 days (from the date of posting) please contact us.

We cannot track your item unless you choose to use Royal Mail's Recodred 1st Class. However, if you think your item is lost, then please do contact us and we will do our best to provide as much detail as we can and raise a lost post claim.

Royal Mail Recorded 1st Class Signed For
This is a standard postal service with signature and barcode scanning on delivery. This should be used when you want to be able to track your order and have proof of delivery.

If you think your item is either late or lost, then we want to hear from you. We will be able to provide you with your 13 digit reference number. You can use this to track and trace your parcel. You can trace your item from 2pm two working days after posting 1st class, or four working days after posting 2nd class. You can also contact Royal Mail on 08459 272100.

Royal Mail Web Site - Royal Mail Track & Trace

What is a Pre-Order?
Footynuts.com sometimes offers items for sale before they are released. You can place an order for one of these items in the same way as you would order anything else. We won't charge you until the goods are ready to be dispatched and one of our sales team have confirmed the order with you. To find out the estimated delivery date, please look at the bottom of the product description.

Important Information: If you place an order that contains both pre-order and available stock, your order will be split between available stock and pre-order items provided that the items in stock meet our minimum order value. One of our sales team will contact you to confirm you want to split your order, as you may opt to have the order in 1 shipment when the pre-order stock arrives.

Shoot Out Trading Cards 2005 - 2006
Please note that if you have used the order form in the Shoot Out Starter Pack / Squad File or downloaded an order form from the Magic Box Intl website to order your remaining 20 cards, you will have ordered directly from MAGIC BOX INTL and not TD Games / FootyNuts. These order forms do not come to TD Games or FootyNuts, all our Shoot Out orders are via the web and/or telephone and will have a 14 digit order reference number and we have no limit on the number of cards you can order. We know from other customer enquiries that Magic Box are taking 4 - 6 weeks to complete their orders, ours are usually shipped within 1 - 3 working days.

You should address any queries about late arrival of cards ordered directly from MAGIC BOX to:
MAGIC BOX Intl.
PO BOX 29923
London
SW6 3WT

Email Magic Box Intl:- gwhittle@btinternet.com

Images are for illustration purposes only. All cards are 100% official products. FootyNuts.com is brought to you by TD Games

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